Careers · Customer Experience
Customer Service Representative
Remote · Greater VancouverFull-timeCustomer ExperienceCompetitive · based on experience
Be the voice of The Laundry Brothers. Help customers via phone, email, and chat — answering questions, resolving issues, and making sure every interaction leaves people feeling looked after.
About the role
What you’dbe doing.
Our customers trust us with something personal — their clothes, their time, their routines. As our Customer Service Representative you're the first and last person they hear from when something needs attention. You'll handle inbound inquiries, track down orders, coordinate with drivers and the ops team, and make sure nothing falls through the cracks. This is a remote role based in Greater Vancouver.
Day to day
Responsibilities.
- Handle inbound customer inquiries via phone, email, and chat
- Resolve order issues — missing items, delays, quality concerns — quickly and professionally
- Coordinate with drivers and ops team to get customers real answers in real time
- Update customer accounts, preferences, and notes in our system
- Follow up on open issues until they're fully resolved
- Flag patterns in complaints or service failures to the ops team
- Help onboard new residential and commercial customers
What we look for
Qualifications.
Required
- 1+ year of customer-facing experience (phone, chat, or email support)
- Clear, empathetic communicator — written and verbal
- Calm and solution-focused under pressure
- Highly organized and able to manage multiple open threads simultaneously
- Comfortable working independently in a remote environment
- Reliable internet connection and quiet home workspace
Nice to have
- Experience with CRM or ticketing software (Close, Zendesk, Intercom, or similar)
- Background in hospitality, retail, or service-industry customer support
- Familiarity with the Greater Vancouver area
What we offer
Compensation& perks.
- Fully remote — work from anywhere in Greater Vancouver
- Competitive hourly wage based on experience
- Consistent weekday schedule with clear hours
- Tight-knit team with direct communication to ops and leadership
- Growth path into team lead or customer success roles as we scale
- Dental and extended health care
Apply
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